Fifteen years turning complex cross-border operations into measurable margin — fewer errors, faster cycles, calmer teams, retained accounts.
Bilingual operations leader with fifteen years driving end-to-end supply chain optimization, KPI governance, and continuous improvement across U.S., Mexico, and Canada networks. P&L ownership, cost avoidance, and change management — translated into frontline strategies that retain accounts, retain people, and protect margin.
Equally fluent in the executive deck and the warehouse floor. Equally fluent in English and Spanish.
I've coordinated 7,500+ annual cross-border shipments across a 1,200-city network, hired and coached 60+ frontline teams, and built BI infrastructure that cut report time by two-thirds. The thread running through it: take a complex, error-prone, expensive operation and turn it into something predictable, measurable, and quietly excellent.
I'm interested in roles where data, judgment, and people meet — operations, supply chain, and strategy leadership where the work is hard and the numbers are real.
Built and executed a fuel-hedging program and renegotiated vendor terms across a 200+ truck fleet — stabilizing cost exposure on $15M+ in annual P&L and improving operating leverage in a volatile lane environment.
Built statistical lane analyses and predictive maintenance models that surfaced the highest-cost failure patterns first — converting fleet upkeep from reactive to scheduled, and freeing roughly four manager-hours per day through BI dashboards.
Rebuilt the BI reporting infrastructure and standardized transaction categories — pulling report preparation from ~60 minutes to ~20, eliminating two-to-three weekly coding errors, and enabling daily reconciliations to the penny.
Coached a 60+ member workforce through structured 1:1s, readiness assessments, and recognition programs — lifting engagement and retention by 20% while cutting new-hire time-to-productivity in half. Eight-time Supervisor of the Month.
Cross-border fleet capabilities deck prepared for Fujikura — translating 460-truck capacity, track-and-trace technology, and team-driver operations into a commercial narrative for a manufacturing client.
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Training framework for fitness & wellness staff on de-escalating difficult patrons, enforcing policy without losing service quality, and turning customer interactions into career-skill development.
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Co-presented industry overview on the National Association of Colleges and Employers — a network of 16,000+ career services, university relations, and recruiting professionals.
View presentation →Cross-border logistics. KPI governance. SLA management. Workforce planning. Process improvement. Root-cause analysis. Vendor and 3PL management. Trade compliance. Change management.
SQL · R · Power BI · Tableau · Minitab · Advanced Excel (PivotTables, Power Query, XLOOKUP, forecasting models). ETL pipelines. Predictive analytics. BI dashboards. Generative AI for workflow automation. AI Agent Automation.
SAP S/4HANA · McLeod TMS · Jira · PeopleSoft · Fusion · Samsara · PeopleNet · Microsoft Office Suite. Authored user documentation and led adoption training on new platforms.
Lean · Kaizen · Agile · Six Sigma (Data Analytics certified) · ADKAR · Kotter's 8-Step Change Model. SOP development. Workforce planning. Risk & compliance. Strategic procurement and sourcing.
Stakeholder communication from frontline to executive. Cross-functional collaboration. Coaching and performance management. Strategic planning. Client retention and escalation ownership.
MBA, UTSA (3.97 / 4.00 GPA) · MSA, Central Michigan · BBA International Business, UTSA. Six Sigma Data Analytics. FEMA Emergency Logistics. McKinsey Forward.
Investments in the craft — 30+ courses across strategy, supply chain, process excellence, crisis logistics, and modern tools. Each line links to verification.
Open to operations, supply chain, and strategy leadership roles across North America. Remote, hybrid, or relocation — let's have a real conversation.